Maurya Mobile — Omnichannel Smartphone Retail & Express Repair Engine
Dynamic retail platform and express repair laboratory booking engine for flagship smartphones, certified pre-owned devices, and 45-minute doorstep service.
View Live ProjectThe Retail Challenge
Maurya Mobile is a premier Mumbai electronics destination offering official sealed smartphones, certified pre-owned devices, and high-precision laboratory hardware repairs. They required an omnichannel hub to showcase inventory, verify device authenticity, and automate repair triage.
The Technical Solution
We architected a clean, Apple-inspired interface with real-time stock availability, an automated trade-in valuation calculator, and a WhatsApp repair tracking pipeline that alerts customers at each diagnostic stage.
Key Architectural Features
- Automated WhatsApp Status Updates: Diagnostic progress alerts sent straight to the customer's phone.
- 50-Point Pre-Owned Certification Badges: Transparent grading that removed buyer skepticism.
- Express 45-Minute Repair Booking: Instant slot reservation integrated with technician calendars.
Challenges & Solutions
- Repair customers constantly calling front desk for status updates on their phones
- Buyer skepticism on pre-owned devices due to lack of verifiable inspection data
- High mobile bounce rate from slow inventory loading and clunky navigation
- Time wasted calculating trade-in exchange quotes by hand at the counter
- Built automated WhatsApp bot delivering real-time repair progress stage notifications
- Engineered 50-point inspection badge showcase displaying battery health and warranty
- Interactive trade-in calculator allowing customers to get instant accurate valuations
- Sleek modern UI with instant search, filtering, and WhatsApp inquiry buttons
How it fits together
For retail, friction is the enemy. We designed Maurya Mobile so customers can check phone specs, price their old device, or book an express repair in under 60 seconds directly from their mobile browser.
Build timeline
Retail Catalog & State Machine
Modeled smartphone device taxonomy, condition tiers, and repair stage lifecycles.
Frontend Catalog & Trade-In Logic
Built responsive catalog cards, device filters, and interactive quote estimator.
WhatsApp API & Technician Portal
Integrated WhatsApp webhook triggers for repair status notifications.
POS Integration & Store Launch
Trained store staff on digital ticket intake and launched the platform.
Measurable results
Technology used
Client testimonial
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